Call Center Solution in Philippines
Comprehensive call center solutions for inbound, outbound, or blended call centers.
✅AI Capabilities
✅Omnichannel Integration
✅Agent performance and Call analytics
✅Advanced customised dashboards
TALK TO OUR EXPERTS
Fall in love with our benefits
Omnichannel Solution
Configure feature-rich contact center operations with customer engagement solutions like WhatsApp, Facebook, Email, Webchat, Voice, and many more.
Multi Trunk Connectivity
*astTECS Unified Solutions enables configuration across Multiple Channels (Analog, PRI, SIP, GSM Gateway, VOIP Minutes for HD Voice Connectivity).
Unlimited CTI Integration
Integrates your existing CRM, and other applications with Open Source *astTECS Dialer System – a One-Click Solution.
Real-time Forecasting
Get real-time stats on performance-based metrics No. of calls attended, ideal time, missed calls, call scoring, live performance reporting, and many more.
Amazingly Responsive
GoLive across multiple device operations for calling solutions via Single Window System, with CRM Integratable features.
Easy Customization
Customize the dashboard as per the business needs or go with tried and tested Vertical Solutions, for Inbound & Outbound Calling at Affordable Cost.
Exceptional Features
- Predictive dialer
- GSM dialer
- Hosted dialer
- Automatic call distribution
- Voice logger
- Multi-level IVR
- Voice blasting
- Sticky agent
- Skill & account based call routing
- Multiple language support
- Voicemail to E-mail
- Live call monitoring
- Real-time reports
- AI Call Center analytics
- AI-driven virtual assistant
- Enterprise grade security with VAPT compliance
- Omni-channel integration (Email, Chat, SMS, WhatsApp, Facebook etc.)
- Seamless integration with other applications – CRM, ERP etc.
- Powerful dashboards with real-time data
- Logical partitioning
Boost Agent Productivity with Our Advanced Call Center Solution
OUTBOUND CALL CENTER SUITE
Optimize your outbound operations with our all-inclusive outbound call center suite, crafted to enhance efficiency and customer interaction. Equip your team to reach more potential clients, boost conversion rates, and attain exceptional productivity.
Key Features
- Manual, progressive & predictive dialing
- Outbound ACD
- Longest idle agent-based routing
- Multiple campaign management
- Agent inter-dialing support
- Call forward & 3-way conferencing
- DNC list management
- Agent call intervention
- Real-time supervision
- Multiple dialing modes
- Call transfer & Call retrieval
INBOUND CALL CENTER SUITE
Elevate customer satisfaction with our inbound call center suite. Our advanced intelligent call routing ensures customers are connected to the most suitable agents based on their specific skill sets and expertise.
Key Features
- Multi-level IVR
- Automatic call distribution
- Skill based routing
- Inbound call pop-up
- Intelligent call routing
- Real-time supervision
- Agent call intervention
- Call back scheduling
- Call conferencing
- Missed call alert
Why Choose Predictive Dialing Over Manual Dialing?
19.4 % Talk Time
80.6% Dead Time
80.6 % Talk Time
19.4 % Dead Time
19.4 % Talk Time
80.6% Dead Time
80.6 % Talk Time
19.4 % Dead Time
Seamless integration with leading CRM providers
Talk to our experts and find the perfect solution for your call center needs.
Flexibility to Login Anywhere, Anytime.
Provide your Sales & Call Center Agents with Industry best Solution to Login anywhere any time from Mobile or Laptop Devices. Whether they Work From Home or Office.
Remote Calling Solution
Mobile Based Call Center Solutions
Live Call Barging / Call Recording
Live Dialer Dashboard – 360° Verticals
Configure the most efficient dashboard with centralized VICIDIAL mobile and web based solutions for better agent productivity & monitoring, with seamless features for Domestic & International Calling.
Instant Dynamic Graph
Realtime CRD Analysis
Live Call Listening
Call Center Analytics
Improve the agent performance with AI-based Call Center analytics.
Get real-time reports on:
- Agent behaviour
- Outliers detection
- Profiling based on age, voice, etc.
- QA conformance
- Gap analysis
*astMONITOR
The world’s first ViciDial Agent Monitoring Android/iOS based application. Call center agents can now be monitored by a simple lightweight application. Takes less than 5 min to set up and absolutely free of cost:
- Performance Reports
- Dynamic Graph
- 24/7 Support
- Floor Concurrency
- Get highlights on the status of all agents
Download for free
TRACK, MONITOR, COMPARE, AND INCENTIVIZE YOUR TEAM’S PERFORMANCE
Our Happy Clients!
We have been using *astTECS Call center dialer for about a year now and we are very happy to have this piece of technology for our business. The solution is well worth the purchase, and the support is Good.
Mr. Guru Prasad, CTO
Lifespan Wellness Pvt. Ltd.
Beginning with, accepting the challenge to provide the support in a short duration you have shown all your interest and have put in all possible efforts that a competitive vendor can, in order to provide the support on time and deliver on schedule.
Mr. Anuj Kochar
COO, Riyadh, Saudi Arabia
*astTECS Dialer Solution allowed me to achieve a very noticeable improvement to our ability to conduct business scaling and helped my recognition as a new manager to the company.
Mr. Clint Slaunwhite
CEO, EnviroSystem, Canada
Ready to boost your business to the next level!