SCHEDULE A FREE DEMO
Cloud Based Ticket Management
A comprehensive tool to support the process of ticket management and
help-desk management
Benefits and Features
Real Time Monitoring
Get Realtime Stats on Agent Performance and customer ticket-based metrics. Tickets pending, tickets closed, Schedule tasks, teams availability, and ticket source.
Omnichannel Solution
Collect complaints, requests, tasks, and orders directly from your customer using multiple channels. Facebook, Email, Web forms, Webchat, Voice or any 3rd Party API integration.
Notifications – Email / SMS
Send Ticket notifications to customers, to support person in charge or to admin via Email or SMS. Ticket creation/close/cancellation update, Task schedule update, pending ticket reports.
Locate your Team
astTrim – An android application designed for managers that displays the latest information available for the field team with their location. Total ticket attended for the day, total distance travelled.
Capture Ticket Location
With each ticket, collect the required information on the location, date, and time. Hence making a log for the ticket along with their geolocation parameters.
Get your route
astTrac – An android app designed for the support staff, that connects the user location to the ticket location on the map. Thereby helping him to figure our time and distance entities.
